Terms and Conditions of Sale and Delivery - MINI Family ApS
General Information
Company name: MINI Family ApS
CVR no.: DK45624994
Address: Nørre Snedevej 9, 8700 Horsens
Telephone: +45 6046 4054
E-mail: hej@minifamily.dk
Website: www.minifamily.dk
Ordering
When you shop with MINI Family ApS, you enter into an agreement with us when we have confirmed your order by e-mail.
All prices in the online shop are stated in Danish kroner (DKK), including VAT.
We reserve the right to change prices without notice, but not after an order has been confirmed.
Payment
We accept payment with:
MobilePay
Klarna
Visa/Visadankort
Mastercard
Apple Pay
G Pay
Shop Pay
The amount will not be charged to your account until the item has been shipped.
Delivery
We deliver throughout Denmark and to selected EU countries.
Delivery usually takes 1-2 business days in Denmark and 3-7 business days to other EU countries.
Shipments in Denmark are sent with GLS or DAO.
Shipping prices:
Parcel shop: 29,-
Home delivery: 59,-
Free parcel shop delivery for orders over 500,-
We deliver directly to a parcel shop, home address or business address of your choice.
Right of Withdrawal
You have a full 14-day right of withdrawal from the day you receive the item.
The right of withdrawal only applies if the item is returned in substantially the same condition and quantity as when received.
Returns must be notified by writing to hej@minifamily.dk
The buyer pays the return shipping costs unless otherwise agreed.
We offer an easy return label.
Complaints
You have a 24-month right to make a complaint in accordance with the Danish Sale of Goods Act.
If you receive a defective or incorrect item, please contact us as soon as possible at hej@minifamily.dk, with a description and, if applicable, a picture of the defect.
Refunds
Once we have received and approved the returned items, the purchase amount will be refunded to the payment card or payment method used for the purchase, no later than 14 days after receipt.
Personal Data
We process your personal data in accordance with the General Data Protection Regulation (GDPR).
The information is used only to process your order and will never be disclosed to third parties without your consent.
Complaints Procedure
If, as a consumer, you wish to complain about your purchase, you must contact us at hej@minifamily.dk.
If it is not possible to find a solution, you can submit a complaint to:
Nævnenes Hus, Center for Complaint Resolution
Toldboden 2, 8800 Viborg
www.naevneneshus.dk
Consumers residing in an EU country other than Denmark can submit a complaint via the European Commission's online dispute resolution platform: ec.europa.eu/odr
Choice of Law and Jurisdiction
All purchases from MINI Family ApS are subject to Danish law. Any disputes will be settled by the Danish courts.
